Contact Management (CM), Sales Force Automation (SFA), Customer Relationship Management (CRM) and Marketing Automation Systems as a category are, among others, called Business Automation (BA) products. These products and categories when selected and deployed properly can improve business productivity by orders of magnitude. Many business owners do not know the differences between these categories of business automation solutions much less the differences between each individual product within a given category.
Wading through the plethora of product selections and options can be highly time consuming and a very costly exercise. Since 1993 Serex Sales Automation Services (Serex) has helped over 500 companies select and deploy business automation solutions using best practices.
Business Automation (BA) products are by far the least leveraged class of products by most small and medium sized businesses. Some of these BA tools can automate workflows and processes in the following areas:
The automation of business workflows and processes among other things, can lead to everything from more efficiencies in staff utilization, to quicker information access, to less things ultimately falling through the cracks; All of which potentially increasing profitability, bottom line performance and ROI not to mention increasing the valuation of a company.
Marketing methodologies and strategies have changed tremendously over the past 5 years. There is a new phenomenon, we call it inbox fatigue. Inbox fatigue is due to the use of email marketing tools that indiscriminately send untargeted emails to anybody and everybody that has an email address, independent of their needs, interests and wants. At Serex we make sure the product sets we introduce will allow for intense profiling such that clients who are interested in one item are not being marketed for another, or worst, existing clients are not sent prospecting messaging. We help our clients target their messaging using a variety of up todate tool sets, which ultimately reduce inbox fatigue and decrease the probability that important messages get sent to junk.
A successful deployment of BA tools is typically contingent on a number of best practice elements. Best practices deployments usually are more costly than deploying without. Unfortunately many companies elect to deploy without going through best practices resulting in a very high number of BA projects failures, in fact companies not following best practices, typically have a 70% deployment failure rate.
As a result of 20+ years of deployments and experience in this area, Serex offers packages that will help companies get off the ground correctly using best practices at a very affordable and reasonable cost.
Note: Any work over and above what is listed in the package will be charged at a reduced rate
Get up and running properly…. These packages are for business owners that realize having business automation software is essential for the business’s future growth and want to ensure that it will be done correctly.
All packages include the required elements of a best practices deployment including a requirement analysis, product selection and deployment based on the number of users, processes to automate and custom reports to generate.
Here we have clients that do not want to touch their systems. They want to “WORK ON” their business “NOT IN” their business. They just want marketing to happen. This service is usually paid on a monthly retainer basis. This package does not have a price associated with it because it is tailored to each individual requirement and the associated services required.
Here we work with your respective teams to continuously determine /tweak all the business requirements, setup the mappings, then automate as many of the workflows and processes required on an ongoing basis. We do all the mechanical work that is required, all you need to do is provide us with guidance on what you need. Some of the services that we execute (depending on the automation package selected) may include:
Via our call centre we can provide a host of other services including:
Note: For a complete list of Serex Call Centre Services please visit our Call Centre Services Page
We have a stable of partners who offer best of breed services including:
….. Not only a one stop shop but a fully integrated one stop shop !
Note: Not all requirements are applicable to all BA solutions. Apple shops will be limited in the choices of BA solutions
General Package Notes: